Returns & Exchanges
Our Commitment to You
At All In One, we carefully check our products before dispatch to make sure you receive the correct order in good condition.
However, if you receive a product with a manufacturing defect, fault, or the wrong product, we are here to help.
Please read our exchange policy carefully before placing your order.
In case of an eligible issue, we offer an exchange
If you receive:
A defective or damaged product
A faulty product
A product different from the one you ordered
An incorrect size due to an error on our part
you may contact us for an exchange according to the conditions below.
Defective or Wrong Product
If you receive a defective, faulty, or incorrect product, please contact our customer support as soon as possible after receiving your parcel.
Our team may request clear photos or videos of the product to verify the issue.
Once the issue is confirmed, we will guide you through the exchange process.
For an approved complaint, the solution will be an exchange of the product.
Customer Refuses the Parcel
If a customer refuses to accept the parcel at the time of delivery, the order may be returned to our store by the courier.
In this situation, the order will be considered a customer-refused/blocked parcel, and any applicable return or delivery charges will be the customer's responsibility.
If the customer wishes to have the parcel shipped again, additional delivery charges may apply.
Delivery Charges on Refused Parcels
If a parcel is refused by the customer and is returned to our store, the applicable delivery/return shipping charges will be paid by the customer.
The customer may be required to clear the applicable charges before the order can be re-shipped.
Conditions for Exchange
To be eligible for an exchange:
The issue must be reported to us promptly after delivery.
The product must be unused and unworn.
The product should be in its original condition.
Original tags, packaging, and accessories should be retained where applicable.
The product must not have been washed, altered, damaged, or misused.
The exchange request must be approved by our team.
Products that show signs of use, washing, alteration, or customer-caused damage may not be eligible for exchange.
Wrong Product Received
If we accidentally send you a product different from the one you ordered, please contact us with your order details and supporting photos.
After verification, we will arrange the appropriate exchange process.
Size Exchange
If you want to exchange a product because you selected the wrong size, the exchange may be subject to availability and applicable delivery charges.
Please carefully check the size information before placing your order.
How to Request an Exchange
If you have received a defective, faulty, or incorrect product:
Step 1: Contact our customer support.
Step 2: Provide your order number and details of the issue.
Step 3: Send clear pictures/videos if requested.
Step 4: Our team will review and verify your request.
Step 5: If approved, we will guide you through the exchange process.
Important Notice
Please check your parcel and product as soon as possible after delivery.
If you notice any issue, contact us promptly so our team can assist you.
We reserve the right to reject exchange requests that do not meet the conditions of this policy.
Our Promise
We want every customer to receive the product they ordered and enjoy a positive shopping experience.
If there is a genuine defect, fault, or mistake from our side, we will do our best to resolve the issue through our exchange policy.
Exchange Only for Eligible Issues.
All In One
Quality. Trust. Value.
